Summation of Standard Warranty Coverage:
All products come with a 2 year Warranty
Product Quality Guaranteed
Secure Delivery of Products Guaranteed
Products are warranted to be free of Defects
Warranty Terms and Specifications
Following is the terms of warranty of GMIC for all goods and services rendered relating to agents, dealers,specialist shops and general customer services.
1. Product Quality Guarantee:
The company guarantees the production of its products and application of services and marketing to the highest standards. Our customers are guaranteed their full statutory rights of warranty up to and until two years from the date of product purchase.
2. Secure Delivery of Products:
The company guarantees delivery of ordered merchandise with the use of quality packaging materials. If the merchandise is delivered with damaged or corrupted packaging and upon opening the goods are found to be damaged or tampered with in any way please immediately return said goods to the company by courier service and contact our customer service staff quoting all receipt numbers for prompt replacement of goods. Any merchandise damaged or defective in any way caused by mishandling by any courier company shall not make GMIC liable for replacement.
3. Product Defects:
(I) Product satisfaction
The purchaser has a guaranteed right of return for refund or replacement of any and all products manufactured by GMIC within seven days of purchase if found to be unsatisfactory. Shipping costs are non-refundable.
(II) Defects attributable to the manufacturer
If upon receipt or use of product any defect or irregularity is found which can only be attributable to the company's manufacturing process, then following contact with our customer service staff, we will replace said product with the same model or its equivalent upon agreement with purchaser.
(III) Defects attributable to the customer
GMIC is not liable for any costs of replacement or repairs of goods with defects or damages caused by the customer. GMIC offers a paid for complete maintenance and repair service to all its customers.
(IV) Defects caused by force majeure
GMIC is not liable for failure to perform the company's obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.
A receipt showing the date of product purchase must be submitted to verify the warranty is still active.
Terms and conditions of warranty and specifications may be amended at any time and without prior notice.
Guo Flute MFG established by Geoffrey F. Guo
Company renamed as Guo Musical Instruments Company (GMIC)
GF-2000, all sterling silver, soldered tone holes, handmade flute
GF-1000 – Semi-handmade all sterling silver flute with drawn holes
GF-5000 – Handmade all 14K gold flute
Handmade all sterling silver piccolo
Handmade all sterling silver alto flute
Handmade all sterling silver D’amore flute
GF-X – silver handmade flute with soldered tone holes, the top series of GMIC’s range of handmade silver flutes
Cermet Flute (now discontinued)
Develop Grenaditte material
Grenaditte C Flute
Grenaditte Flute in G (GF201/GF301)
Grenaditte in alto saxophone neck
Grenaditte in clarinet barrel and neck
NEW VOICE C Flute in range of four colors
NEW VOICE G Flute in range of four colors
Grenaditte Piccolo flute
NEW VOICE Piccolo flute in range of five colors
Grenaditte Tenor flute
NEW VOICE Tenor flute in range of five colors
TOCCO flute in range of 12 colors